Jenny Botero, Resident Manager of the Crystal Gateway Marriott, Arlington, VA, wrote Marriott’s cleaning, maintenance, and housekeeping standards for the entire hotel chain. She is also involved with housekeeping product selection. When it comes to vacuum cleaners, Botero is fussy, so much so, she worked with a major manufacturer, Tornado Industries, to help develop the “per- fect” vacuum cleaner. “A vacuum cleaner is a significant tool for house

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