Problem Solution Result DePaul switched from another Managed Service Provider to Polar Systems. The reason for the switch was they were having high trouble ticket counts that were nearly triple the industry average. The Polar Systems onsite support team quickly identified the leading causes as virtual server sprawl, poor network management, creation of unknown group policies, and widespread secure-print issues. All of these factors created tremendous complexity to the network making it very difficult to troubleshoot. In the end, users were having chronic problems and their issues were just not getting resolved in a timely manner leaving both users and management very frustrated. DePaul Treatment Centers signed on as a PolarStar managed IT client to solve their many issues.

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