CASE STUDY [STATE GOVERNMENT] Department of Justice and Regulation The Infringement Management and Enforcement Services (IMES) unit at the Department of Justice in Victoria, Australia is responsible for improving road safety, reducing road trauma, civil compliance, collecting on debts and dealing with the assets of crime. Business Benefits Improved understanding of processes Process ownership and accountability Suggestions for improvement logged Historical versions accessible Ease of sharing The IMES team of around 170 also manages support areas for the Department of Justice such as commercial and legal, finance, policy, contract monitoring and business intelligence. Before using Promapp, IMES captured and managed data in Word and Visio, which led to a lack of cohesion

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