B efore Dentrix Ascend, we had converted to a different cloud-based solution—one of the fi rst on the market. We were very excited about the potential benefi ts, but found out quickly that our employees were very frustrated with this particular software’s limitations and bugs. It seemed “in development” for our basic needs. In 2014, when we began working toward opening a scratch-start dental offi ce, we were hopeful there was another cloud-based option that would work better than our current experience. We learned about Dentrix Ascend and were promised that its delay in coming to market was to ensure stability of core functions. Dentrix Ascend also had the backing of a time-tested software development company, so we were excited that this might be the solution for a robust p

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