Case Study
Delta Lloyd
Overview The Delta Lloyd group is one of the leading insurance and financial services organiza tions in the Netherlands, operating under three brands: Delta Lloyd, OHRA and ABN AMRO Insurance. The company is primar ily active in the Netherlands and Belgium, with a staff of 6,100 permanent employ ees and total assets under management of more than ¤70 billion. Challenge T o increase the range and quality of services available to its cus