Case Study

Delivering Exemplary Customer Service to a Nation of Growing Feet

Delivering Exemplary Customer Service to a Nation of Growing Feet

Pages 4 Pages

DELIVERING EXEMPLARY CUSTOMER SERVICE TO A NATION OF GROWING FEET Challenges Benefits CASE STUDY Continued growth of turnover and profits Reduce warehouse and supply chain costs Expand online channels Develop new routes to overseas markets Manage customer data in a GDPR-governed environment Multiple Sales Channels £100k cost saving in first year of new warehouse system Ongoing operational efficiency cost savings each year Improved accuracy of customer and prospect database Enhanced stock availability, accuracy and transparency Flexible platform enabling channel and global market expansion CONTINUED SALES GROWTH AND PROFITABILITY £100K COST SAVING FROM WAREHOUSE REVIEW IMPROVED DATA ACCURACY AND GDPR COMPLIANCY A saving of £100,000 was achieved in the first year thanks to

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