1 del Lago Resort & Casino Case Study3 2 Casino Overview Located in the Upstate town of Waterloo, New York, the brand new del Lago Resort & Casino is one of only four Upstate casinos to be awarded a license following New York’s authorization of state-regulated gambling facilities back in 2013. Opened on February 1st 2017, del Lago Resort & Casino was the second of the four casinos to open its doors to the public. The lavish complex is a true entertainment destination featuring a 205-room hotel and spa, food court, restaurants, bars, shops, a 2,400-capacity entertainment venue and world class casino. del Lago Resort & Casino del Lago Resort & Casino has been expertly designed and considered with a commitment to excellence and customer service evident throughout the

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