Dedicated SAP AMS Services Enabling Business Continuity for a Technology Major SITUATION The customer's business warranted the need for key maintenance support to handle L0 to L3 tickets across three geographies - India, China and Czech Republic. IMPACT Lack of a stable maintenance support vendor capable of managing diverse geographies was impacting the customer’s business agility and ability to provide AMS support with English as the medium of communication. RESOLUTION ITC Infotech was chosen as a dedicated maintenance support partner providing SAP AMS service delivery. We took up steady state service delivery in an SLA driven framework to support key functional modules.The Customer The customer is involved in the development and manufacture of technology solutions

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