The Company DecisionOne provides technology support services to hardware original equipment manufacturers (OEMs) and IT service providers, delivering reliable, low-cost maintenance and support solutions. It leverages a comprehensive North American service footprint along with best-practice frameworks and methodologies to support data centers, desktop/notebook environments, networks, printers and specialized equipment. The company excels in complex and demanding environments by tailoring its onsite, remote and logistics services to create positive business and operating results. The Challenge DecisionOne was faced with maintaining compliance with complex and rapidly-changing export regulations, streamlining processes and working within budget. With 1,500 export orders per year,

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