DB Systel Deutsche Bahn’s digital partner uses ServiceNow to develop user-friendly software solution for ‘Box – die Abholstation’, an innovative locker collection service IMPLEMENTATION STORYDeutsche Bahn plans to launch its locker collection system, ‘Box– die Abholstation’ at stations throughout Germany, starting with Hamburg. Challenge Develop a scalable software solution for ‘Box – Die Abholstation’ Solution The rapid, straightforward development of a software layer, including a portal which integrates retailers with and without an e-commerce solution Products - S ervic eNo w ® Customer Service Management 20 stations in Hamburg for pilot 7 days to design prototype 5K employees Strong customer focus Based in Frankfurt am Main and with 5,000 employees, DB Systel, a

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