Dataram Corporation, founded in 1967, is a manufacturer of high-quality computer memory and software products. Dataram supplies 70 of the Fortune 100 companies and its products are sold worldwide to OEMs, distributors, value-added resellers and end users. Customer Case Study 1 The Challenge By Sam Maze IT Director, Dataram We were using BMC TrackIT! for many years. We were preparing to launch RAMDisk, a new high volume software product, and begin a new partnership with Advanced Micro Devices (NYSE: AMD) for branded memory. We wanted to provide a self-help portal so that both sets of new customers could first go to the Web to do some trouble shooting and then open a service request, if they could not find a solution to their problem on our web site. We had demanding requireme

Join for free to read