Case study Database debacle A ransomware attack throws up unforeseen complications for a domestic goods retailerOver the past two decades, technology has transformed the way businesses operate, and most depend on their computer systems in one way or another. Even traditional businesses, such as retail stores and wholesale distributors, utilize computer systems and the data held on those systems to ensure the day-to-day running of their operations. If those systems become unavailable or cease to function properly as a result of a cyber attack, it can have a detrimental impact on the business in question and result in substantial financial harm. One of our policyholders affected in such a way was a home improvement store, which operated from a single store. The store sells a wide

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