c a se s t ud y DameWareTM Mini Remote Control Software Allows Illinois School District to Achieve Remote Administration of IT Systems Jacksonville School District 117 (“Jacksonville”) in Jacksonville, Illinois is a large, geographically dispersed school district spread throughout nine locations – a high school, junior high, six elementary schools, and an administration building. The district’s IT department works from a central location and is responsible for supporting users in all buildings. When end users in any location need support, Jacksonville’s IT department requires a quick and simple way to provide effective resolutions for them in real time. IT Management Challenge Nick Guidish is the network administrator at Jacksonville and originally used the built-in Windows® XP re

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