Dallas/Fort Worth International Airport (DFW) is the world’s fourth busiest airport, offering 1,800 flights per day and serving 60 million customers a year. DFW provides nonstop service to 148 domestic and 59 international destinations. For seven consecutive years, DFW has ranked among the top ten large airports worldwide for customer service in surveys conducted by Airports Council International. DFW’s total facility covers roughly 27 square miles, making it larger than New York’s Manhattan Island. CASE STUDY: Dallas/Fort Worth International Airport CHALLENGE DFW is focused on utilizing the most innovative technologies to provide an unsurpassed customer experience. Given its size, DFW constantly seeks the most efficient and reliable ways to manage airportwide operations. Airport leadershi

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