In collaboration with SpeechWrite Digital, Redcar-based law firm Cygnet Law has completely changed its workflow system to update its processes, increase efficiency and share clerical workload more evenly across its secretarial team. Following an in-depth system review, SpeechWrite Digital recommended and installed a digital dictation solution that has transformed the production of typed correspondence for the firm’s 14 fee-earners and their support staff. THE CHALLENGE The Cygnet Law office was an established user of audio recorders, cassettes and transcribers for turning client and office records into typed correspondence. The system was slow and dated with the unidentifiable tapes often being brok en, which meant entire reports had to be re-dictated. The system was also ineffic

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