Cy-Fair Volunteer Fire Department (VFD) in Houston, Texas, implemented a new solution to streamline communication between the field and hospital teams – improving critical care for its STEMI patients. BACKGROUND Cy-Fair VFD’s EMS division services a bustling 155 square miles of unincorporated Harris County outside of Houston’s city limits, one of the nation’s fastest growing areas. PROBLEM Responding to approximately 25,000 911 calls each year, with over 200 STEMI cases annually, the agency needed a way to better manage communication and improve response. Cy-Fair VFD identified that its performance for cardiac patients was below community standards. Exchange of data between the EMS service and North Cypress Medical Center – a 175-bed hospital covering the Northwest Houston reg

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