CASE STUDY CVS/ pharmacy ® America’s leading retail pharmacy increases productivity and efficiency in the contact center with Aspect Software Results • 35% improvement in AHT • 54% improvement in ACW • 67% improvement in abandonment rate • 74% improvement in ASA The Organization CVS/pharmacy, the retail division of CVS Caremark Corporation, is America’s largest retail pharmacy with more than 7,500 CVS/pharmacy and Longs Drug stores. CVS/ p

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