CUTTING UTILITY MAINTENANCE REWORKS AND BACKLOGS USING DIGITAL WORK INSTRUCTIONS White Paper | May, 2021CUTTING UTILITY MAINTENANCE REWORKS AND BACKLOGS USING DIGITAL WORK INSTRUCTIONS 2 Innovapptive.com INTRODUCTION Who doesn’t enjoy a good movie, visiting a favorite destination a second time or getting another helping of a favorite meal? Doing something a second time can often be a pleasant experience. But not always. Take utility maintenance work orders. These redos, or reworks, are anything but pleasant. Instead, they’re costly endeavors that: • Throw off schedules • Create backlogs • Stop production • Disrupt revenues • Hurt customer relationships • Increase safety risks Reworks are the bane of any utility maintenance manager, whether they’re working at an electric generating

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