3104 NE Minnehaha Street, Vancouver, WA 98663 | Phone: 877.484.1484 | Fax: 360.567.0868 | www.htginc.com Case Study Customizing Services for End-of-Life Solutions Challenge A giant in the beverage industry was dissatisfied with the price offered for their retired laptops. Low residual values and delayed payments (frequently over 90 days) had become the norm. Packing and moving the units took four to six hours, occupying the conference room for extended periods and causing numerous noise complaints. Employee productivity was affected and slowed. After-hours loading dock pickups were causing overtime costs to reach unacceptable levels. Solution HTG resolved the issues in several ways. To reduce disruption and noise, a team of three hand- packed the systems with low

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