Customized control helps Ealing Council double rate of incident detection “The level of customization available in Synergy 3, and the way Synectics has worked in partnership with us to capitalize on that, has really been the perfect combination. ” Oliver Martin CCTV Manager, Ealing Council Since upgrading to a new borough-wide surveillance solution from Synectics, operators based in Ealing Council’s new Public Safety CCTV Control Centre have doubled detection rates – the team now logs over 11,000 incidents of criminal or anti-social activity a year. According to CCTV Manager Oliver Martin, the dramatic increase is down to a valuable feature: being able to customize their Synergy 3 command and control platform. “When it comes to incident management,” said Oliver, “we’ve ba

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