The State of Affairs A provincial government in Canada manages 33,000 end-user systems and servers, known collectively as endpoints, across 30 different agencies. They had contracted with a leading global systems integrator (GSI) to handle strategic outsourcing of systems, software, and support. One of the provincial government’s objectives was to right-size their number of endpoints. With five years left on their outsourcing contract, they informed their GSI that they had no plans to refresh any underutilized system and wanted to remove software licenses from systems that were rarely or never used. To push updates and patches to their endpoints, the provincial government uses Microsoft Systems Center Configuration Manager (SCCM). The GSI initially thought they could identify unde

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