An outpatient clinic at an academic medical center offers comprehensive evaluations/consultations to patients undergoing an anesthesia-related, low to medium risk, planned surgery/procedure. Implementation of surgical process improvement initiatives across various surgical specialties led to an increase in demand for the clinic services. The administration believed insufficient consultation rooms would hinder their ability to expand services. Determine the capacity requirements, both facility and personnel, needed to support the expected growth in patient volumes. The simulation model results indicated that there were a sufficient number of rooms at the outpatient clinic to meet the increase in demand. However, imbalance in patient scheduling across the day was causing a bottleneck

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