Currencies Direct
Currencies Direct
1 PagesCurrencies Direct Mitel 5000 platform • Mit el’ s c all manag er logs and r ec or ds c alls t o F S A s t andar ds • In t er activ e v oice messaging pla tf orm • IT in fr as tructur e no w support ed b y Ex cell • Sc alable s y s t em tha t c an easily c ope with seasonal demand • Dynamic r outing of c alls t o the mos t appr opria t e ag en t Pain points identified • Curr encies Dir ect needed t o be c omplian t with ne w F S A r egula t
