This case study details how CTT - Correios de Portugal, a Portuguese postal company, leveraged SAP Convergent Mediation by DigitalRoute to address critical revenue management challenges. Faced with transforming their business from mail delivery to parcel distribution, CTT’s traditional ERP system lacked adaptability for new business models. Issues included poor billing data quality, difficulties with complex customer contracts, and a need to manage event-based billing from various logistical networks. The solution enabled CTT to streamline revenue orchestration, centralize data, improve integration frequency, and precisely handle diverse billing scenarios. This modernization allowed CTT to embrace digital transformation, adapting to changing demands and fostering new revenue streams. The c

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