Overview Croatian Telecom Group is the leading telco provider in Croatia, serving 2.3 million mobile network users, close to a million fixed network users, over 750,000 broadband internet users, and over 400,000 television users. Challenge T o increase customer satisfaction and mobile adoption, Croatian T elecom has embarked on a digital transformation project. This aims to create an easy-to-use communication chan- nel, providing a unique customer experience across different countries. Users can easily interact with Croatian Telecom through their chosen online channel, check the status of their loyalty program, and perform self-service tasks, such as bill monitoring, plan changes, or ordering new handsets. Krešimir Prekrat, T est T ools Designer, at Cro- atian T elecom, expl

Join for free to read