Who We W orked With A leading US bank. WhA t the C oMPANY Needed To standardize and streamline loan management despite a disconnected legacy system, while increasing customer satisfaction and ensuring accurate compliance tracking and reporting. ho W We heLPed We reengineered credit and loan management, along with associated workflows, to make it an end-to-end process with integrated front- and middle-office functions. WhA t the C oMPANY Got Boosted customer satisfaction after our digital commercial loan optimization system slashed turnaround time on credit decisions from nine days to same-day. CASe S t Ud Y Credit where it’s due A bank streamlines its loan processes—and delights customersGenpact | Case study | 2 A leading U.S. bank needed an effective end-to- end loan management pro

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