Page | 1 Case study: Credit Card Complaint Handling Equiniti Hazell Carr has been working with a major credit card provider since early 2011. We were selected via a competitive tender to assist the credit card provider with a peak in PPI (Payment Protection Insurance) complaints. The project increased in size as PPI complaint volumes continued to rise, and peaked at a headcount of over 500 consultants. Equiniti Hazell Carr h

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