SUCCESS STORY FWD Life Insurance Company (Bermuda) Limited Industry • Insurance Solution • OpenText TM Customer Communications Management Creating quality customer relationships OpenText Customer Communications Management strengthens relationships and improves efficiency at leading insurance company “This has been a dream product. We save more than $1.4 million per year. It helps us communicate more effectively and efficiently across different markets, languages and distribution channels. That represents a great investment for us.” George Wan VP of Information Technology FWD Life Insurance Company (Bermuda) LTD Results Streamlined transactional communications Cost-effective personalisation exceeds customer expectations Consistent voice across all channels and format

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