Creating a Platform-based Support Revenue Stream for a Global Telecom Major
Creating a Platform-based Support Revenue Stream for a Global Telecom Major
5 PagesTELECOM 1 Performance Highlights: ? Sutherland transformed the Client’s Home Technology Repair Support (HTRS) Cost Center into a Pro? t Center ? Within a year, the program broke even and by 2011 it was a pro? table operation. ? Currently, 50,000+ customers per month use the Client’s HTRS service, and the number is increasing steadily Creating a Platform-based Support Revenue Stream for a Global T elecom Major Client Pro? le This Case stu
