Creating a Foundation for CDI Success
Creating a Foundation for CDI Success
2 Pages©2014 The Advisory Board Company advisory.com Case Study • Challenge: IU Health Goshen decided to start collecting financial obligations from patients at the point of service, but patient access staff were hesitant given Goshen is such a small town and close-knit community. It seemed impossible to go from collecting co-pays only in the Emergency Department to expecting to collect from sick patients before they receive care. • Solution:
