Case Study

Crane Transport Delivers ‘Seriously Happy’ Customers

Crane Transport Delivers ‘Seriously Happy’ Customers

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Crane Transport Delivers ‘Seriously Happy’ Customers One Thursday, Crane Transport owner Danny Crane woke up to nd this message in his inbox: Order 1907 was delivered early yesterday morning. My guy came in at 7:30 and said it was already o the truck. Originally I don’t think it was supposed to get there until midday. Crane did good. I had a seriously happy customer after that. Thanks for all the help on this one. “We weren’t even trying to impress him,” Crane said of the email from a customer that’s turning all its freight-hauling over to his Gainesville, Georgia company. “It’s nothing out of the ordinary. That’s how we operate all the time.” Performance like that has enabled the full truckload, dedicated contract carrier to book an enviable 99%-plus on-time service record. The company’

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