CASE STUDY Council Rock School District The Customer Located in Lower Bucks County, Pennsylvania, the Council Rock School District (CRSD) has ten elementary schools, three middle schools, and two high schools. Technology has transformed the way the teachers teach, and the IT organization supports approximately 13,500 users on a daily basis—providing support for more than 5,000 computers, 100 servers, 300 access points, 257 switches, and 200 printers and copiers. The district is connected via a fiber network, operating at 1 GB between buildings and providing a 300 MB pipe to the Internet. The Challenge Matthew Frederickson has been Director of IT at CRSD for 12 years, and has seen the district’s network evolve from an aging asynchronous transfer mode (ATM) infrastructure that was “

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