SUCCESS STORY Customer Challenge Solutions Relief for Overwhelmed Staff and Faster Feedback to Worried Patients Coryell Health • Quincy Healthcare Chatbots • QliqCONNECT “Depending on the day, it would typically take four to six people, anywhere from eight to ten hours a day to complete the follow-up phone calls,” said Crystal Cooper, Nursing Manager “And that was time on top of their normal clinical responsibilities.” Results Seeking to find operational efficiencies that would save both their overwhelmed staff and patients anxious for COVID-19 testing results, Coryell turned to an emerging healthcare technology option - chatbots. With up to 700 people a day being tested, and just as many results requiring confidential follow-up, the need to implement a solution qui

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