CoreTEC Case Study Overview CoreTEC Systems and Solutions, Ltd. is a specialized provider of Enterprise Resource Planning software serving microfinance institutions in Kenya, Tanzania, Ghana, and Nigeria. With double digit growth occurring year after year in the microfinance space, this is a rapidly expanding and complex market. According to a 2015 survey by responsAbility Investing AG, 70% of experts in this industry stress the importance of technology in enabling market growth and making it possible to offer microfinance services at lower costs. CoreTEC’s clients require increasingly sophisticated tools to manage resources and Microsoft Dynamic AX, NAV, and CRM are popular products in the company’s portfolio. Challenge CoreTEC faced a persistent cha

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