CITY OF MARSHALL THE THREE CS: COORDINATION, COMMUNICATION AND CUSTOMER SERVICE Rebuilding an aging line with a higher capacity conductor to provide greater reliability in the southern region of Michigan. THE CHALLENGE Located in south-central Michigan, the City of Marshall is home to one of the nation's larges National Hisoric Landmark Disricts. Its many attractions, convenient location and quality of life beckon both touriss and businesses alike, making reliable power essential in this quaint and thriving community . The area’s electricity needs have long been served by ITC’s Marshall to Blacksone 138 kV transmission line, however growing demand and outdated infrasructure technology were taxing its service capabilities, creating the potential for the line to become overloaded. The 35-mil

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