CASE STUDY Business issue Conway Regional Health System (Conway Regional) recognized the dire need to improve physician approach to clinical documentation and reduce unnaturally high mortality rates. Overview Established in 1921 by Colonel John E. Little, Conway Regional is a 150-bed, not-for-profit Medical Center, providing top quality medical care to a five-county area in northern central Arkansas. The health system provides complete health care services, including heart health, cancer care, women’s health, surgery and rehabilitation. With more than 200 physicians on the medical staff, more than 1,200 employees and approximately 100 volunteers, Conway Regional is committed to making better health care a reality in their communities. Problem Conway Regional had attempted to implem

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