Case Study

Converting Technical Supportinteractions Into Sales Opportunities

Converting Technical Supportinteractions Into Sales Opportunities

Pages 3 Pages

CLIENT SUCCESS STORY A holistic process that trains, reviews, rewards and motivates agents to look beyond just solving a customer’s problem Converting technical support interactions into sales opportunities How CSS Corp reengineered a leading computer security company’s support team’s sales process to grow their business through cross and upselling, contributing as much as US$32,000 every month to their revenue.It is well known that a new sale i

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