::: CASE STUDY ::: Maturity: You assessed the prices and servic- es of your outsourcing project by means of a benchmark project. Why? Krieg: At our request the outsourcing contract at the time contained a clause whereby a bench- mark had to be carried out after three years. This was not inserted to conduct a general assess- ment of the project as a whole. Our outsourcing contract states that the costs charged to us over the ? rst few years

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