Contrado.com Use Case Contrado.com is a specialist print company operating throughout Europe and delivering worldwide. 9 Countries Served 12 Number of Agents 97% Customer SatisfactionSome companies love to give LiveAgent a good spin. Huge online e-commerce businesses like Contrado and their sister company Bags Of Love need a reliable platform that is able to keep up with their customers. In LiveAgent, they have found just that. Deployment of LiveAgent started in September of 2016. Challenge that stood before Contrado was huge: How to effectively serve their huge customer basis consisting of nearly 228 000 (!) businesses and shoppers with 12 support agents? Sounds impossible? Nonsense. Let’s have a look at real numbers and show you ultimate proof of concept. Contrado has been around since 2

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