Case Study
Continuous Improvement –AmLaw 100 Client
www.integreon.com GET IN TOUCH For more information, contact us at info@integreon.com BUSINESS SERVICES CONTINUOUS IMPROVEMENT – AMLAW 100 CLIENT Three months after the otherwise successful implementation of a client program, measured quality lagged below the SLA target of 90%. Integreon documented the program’s processes carefully and applied sophisticated statistical analysis tools to determine the root causes of the lower than expected q