Contact Center Excellence 888-582-4548 / 920-427-2255 / www.lucilium.com / inquiry@lucilium.com Case Study Challenge The primary sales team within an electronics organization was experiencing an excessive volume of email. Their primary mission was to proactively engage with customers, build relationships, and offer consultation to drive sales. Unfortunately, reactive system issues and customer service related activities were derailing their efforts to be proactive. Team structure resembled a centralized process approach of handling requests, placing a significant burden on available time. The team believed they needed a solution to measure, queue, and handle email faster and at a greater efficiency. Effort The first assess

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