In 2008, Baloise Insurance’s telephony landscape was fractured and ineff­ icient. There was no overall contract with a single provider for fixed network services, mobile telephony and data traffic. The setup of the Baloise Group, which is active across Europe, was even more heterogeneous. “The national com panies were utilising offers from ten different providers. This resulted in unnecessary organisational and fin­ ancial expenses” , r

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