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Conrad Electronics

Conrad Electronics

Telappliant
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Case study - Conrad Electronics Conrad is Europe’s largest multi-channel introducer of electrical goods, with 130,000 products and more than 14 million customers. The company is the exclusive distributor for many leading European brands including Voltcraft, Renkforce, Toolcraft and McBrown. THE CHALLENGE With all calls from the UK routing to a call centre in the Netherlands, Conrad wanted to open a new UK Customer Contact Centre to achiev

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