Case Study Objective Undertake a global IT-wide configuration management project to provide insight into the IT infrastructure and its service dependencies as a basis for all ITSM processes Approach Started a project with HPE and Materna to deliver a Configuration Management System solution integrated with HPE Service Manager, HPE Asset Manager and the existing Service Catalog IT Matters • Provides a single source of reliable data across IT • Improves visibility and transparency of service assets (hardware/software) and their relationships to delivered services • Ensures a repository of information for service design and service modelling Business Matters • Supports service orientation across all IT divisions • Allows IT to better establish collaboration projects with out

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