Case
Study About The
Challenge The
Community
of
Udine
is
an
Italian
town
of
approximately
100,000
inhabitants
in
the
Friuli
Venezia
Giulia
Region
in
Italy.
It
is
considered the
historical
capital
of
Friuli
and
provides
services
to
citizens
and
businesses.
With
about
800
employees
the
Community
of
Udine
is organized
in
different
front
offices
that
offer
face-to-face
services
to
the
region
and
its
staff,
such
as
the
department
for
Information
and Telematic
Systems.
The
city
also
operates
its
own
website
providing
an
overview
of
all
activities
carried
out
by
the
offices
and
their various
online
services. After
the
Italian
Government
had
implemented
lockdown
measures in
March
2020
due
to
the
COVID
19
pandemic,
the
Community
of Udine
found
itself
in
urgent
need
to
roll
out
a
technological infra

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