Computer Merchants extends customer engagement with mobile The Challenge Computer Merchants is a leading Australian-based provider of full data center solutions and services, helping its customers to get the most from technology. Its two exceptional systems of record are crucial to the company’s ongoing success. The first is its ERP system, that manages customer contracts, purchases from technology suppliers, dealings with freight companies and staff scheduling. The second is its very specialized system for monitoring the health and performance of the IT infrastructure of its customers. To provide a better customer experience, Computer Merchants wanted to give its clients mobile access to their data held across both systems. Clients already had web access to the infrastructure

Join for free to read