Case Study

Comprehensive Information Governance Strategy & BI Initiative Roadmap Helped Hospitality Conglomerate to Achieve Uniform & Timely Business Insights

Comprehensive Information Governance Strategy & BI Initiative Roadmap Helped Hospitality Conglomerate to Achieve Uniform & Timely Business Insights

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Comprehensive Information Governance Strategy & BI Initiative Roadmap Helped Hospitality Conglomerate to Achieve Uniform & Timely Business Insights SITUATION The customer had promoted multiple loyalty programs, business information deliveries, information technologies and fragmented responsibilities among teams and users, which prevented it from gaining a single, unified view of accurate business insights IMPACT Insights around particular details of property performance, marketing effectiveness, customer loyalty and hospitality services were not entirely accurate and change management had become the greatest challenge for technology initiatives RESOLUTION ITC Infotech prescribed an information governance & initiative rollout plan that enabled the client to gain awarene

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