Complete Atms Solution For More Than 40 Service Hotlines Including An IVR System
Complete Atms Solution For More Than 40 Service Hotlines Including An IVR System
1 PagesREQUIREMENT The telephone numbers for more than 40 service hotlines of American Express Österreich were spread over various providers. In order to optimize customer service, a complete solution was sought from a single provider, which would combine all the numbers in a single concept. The free service hotline for American Express Platinum Card customers was also supposed to feature an IVR solution to facilitate automated pre-sorting of incomin
