1 CASE STUDY Community Services Improvement Programme Background This Healthcare NHS Foundation Trust provides mental health, intellectual disability and community healthcare services. It employs over 8,800 staff, including mental health nurses, psychiatrists, social workers and community nurses, whilst providing secure mental health services, seeing approximately 190,000 people every year. Of focus to the project were the Community Services, which provide nursing, therapy and urgent care services within the county. Meridian Productivity were invited to conduct an Analysis of the Services with the purpose of highlighting areas which if there was greater control, would improve the way the teams were managed, enabling the Services to run more efficientl

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