1 Community Hospital Avoidance Service The following details the progress and key achievements of the Meridian Productivity improvement programme undertaken with a Community Hospital Avoidance Service. Programme Objectives Productivity Improvement through developing, agreeing and implementing targets for the proportion of time spent in face to face service user contact. Compliant data capture of planned work and installation of controls to ensure robust following up on scheduling. Increased control over agency spending with the authorisations made at an appropriate management level. Results Annualised Savings of £1,508,052 Which is equivalent to a 673% ROI Achieved through decreased use of external agency hours Productivit

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